Common questions

Common questions 

REQUIREMENTS

23 years and driving license held for at least 2 years.
Yes, Madlobos rent a car has child seats available – please indicate the age / height when doing your reservation.
Yes. Upon hiring the extra ‘additional driver’ and their respective driver identification and qualification. When picking up the vehicle, the main driver and the additional driver must be indicated and the documentation for each (BI or CC; PASSPORT and Driving License) must be presented.
The renter can only use the vehicle outside the Portuguese Continental Territory, in countries covered by the International Green Card Certificate, can only use it with a previous authorization, written or inserted in the rental contract, a condition that only MADLOBOS RENT A CAR can carry out .. The Renter must request the authorization at least 48 hours in advance, assuming that the vehicle is not allowed to leave in the event of no response from MADLOBOS RENT A CAR.

PAYMENT

The minimum rental period is 24 hours (1 day); unless other specific arrangements are made, the longer the rental, the lower the daily rate.
You can pay by Credit Card, Debit Card or by Cash.
The rental price includes unlimited liability insurance, personal insurance, unlimited mileage, super collision damage waiver. No deposit is deducted from your credit card. Delivery and Collection at our service desk in Funchal, Câmara de Lobos, hotels and at the airport. VAT 22%.
No. Payment on motorways and other roads with exclusively electronic billing is the sole responsibility of the Renter, the contracting of the Via Verde Identifier and the respective payment provided by the user during the period of use and duration of the contract.

PROCEDURES

In case of a failure or any other problem, you can call our office number. Madlobos Rent a Car ensures that all vehicles are in good mechanical conditions but unforeseen problems can sometimes arise.
In case of an accident call Madlobos rent a car immediately, gather all parties involved as well as any witnesse available, fill in the Friendly Declaration and if the vehicle is not in a drivable condition, we will replace it.
It is possible to extend the duration of the rental at the time of pickup or during the rental itself. You should contact or go to the nearest rental station. The extension is subject to the availability of the vehicle and the additional payment for the planned extension days.
Parking fines and any violation of the highway code are the responsibility of the Renter, resorting to its settlement at the end of the contract. Fines and / or fines received by MADLOBOS Rent a Car, which have occurred during the rental period, we will have to provide the Authorities, the identification of the driver, plus an administrative management cost of 20 € (+ VAT) per document required. Likewise, all amounts associated with tolls, SCUTs or similar costs incurred during the rental are the driver's responsibility. It does not apply if the Via Verde service is contracted (except for car parks and fuel), the Via Verde service that is present in the contract and will be charged to the credit card or other form of regularization, which you contract with MADLOBOS RENT A CAR. Only if you want to hire Via Verde will you be asked to present a Credit Card.
If you prove ownership of the forgotten objects, the claim of the goods or goods left by neglect in the vehicle you used, you must request within a maximum period of 24 hours of the return of the vehicle, through direct contact with the counter, MADLOBOS RENT A CAR responsible for the disappearance of / the assets. After this period has elapsed without the information of the lost / found information being disclosed to us, MADLOBOS RENT A CAR reserves the right not to store or retain them, handing them over to the competent authorities.
Yes, MADLOBOS RENT A CAR has the ‘Out of Hours’ service available at some of its branches to respond to situations outside the opening hours of the Stations. This situation must be requested to our Reservations Department, at least 48h in advance of the need for service.

OTHER

Reservations are always confirmed by Groups. At the time of rental we try to deliver the chosen vehicle. If this is not possible, we deliver another car with same characteristics in same group or higher.
All reservations made online through Madlobos Car hire must be made within a minimum of 24 hours after the time you are currently in, for example if you wish to make a reservation at this time, this reservation will only be available the next day At the same time as you are. In case of an emergency, please contact our services directly through the contacts available on the contact page.